Meta is releasing a software update to address a rare issue where some of its AI glasses become too warm when moisture enters the device. The company is urging all users to install the latest version to ensure proper performance and is offering free replacements to those who have experienced the problem.
Software Update Addresses Moisture Issue
The company has begun notifying users about the forthcoming update, which will roll out to all Meta-branded frames. This includes the Adventurer, Fury, Starfire, Nova, and Capri models. Meta stated that Oakley and Ray-Ban glasses are not impacted by this specific issue, according to the company.
A Meta spokesperson explained the fix in a statement, comparing the behavior to how smartphones automatically shut down when they overheat. “We’ve implemented a software update to fix a rare issue that caused a small number of Meta Glasses to get too warm when moisture entered the device,” the spokesperson said. “It works similarly to a phone shutting off automatically when it needs to cool down.”
In an email to users reported by 9to5Google, Meta noted that the heat-related issue can be triggered by “excessive moisture or sweat” entering the glasses. The company has not specified how many pairs of glasses might be affected, but it confirmed that those who experience these moisture-related shutdowns will be able to get a free replacement pair.
IPX4 Rating and User Guidance
According to Meta, all of its AI glasses come with IPX4 water resistance, which the company defines as being “safe if you get caught in light rain while you wear them.” The source text does not explicitly link the IPX4 rating to the failure, but notes the issue arises from moisture entry.
Users who experience the issue will see a push notification if the glasses turn off unexpectedly. This alert will direct them to Meta’s customer support for assistance. In the meantime, the company is urging everyone with a pair of Meta Glasses to update to the latest software, version 130, to ensure “the best performance.” The update can be installed from the Meta AI app by heading to Settings Glasses Updates. The version 130 update is still rolling out and may take a day or so to reach all users.
Source: Engadget
